It is the buyer’s responsibility to thoroughly inspect all merchandise upon receipt. Once merchandise is altered in any way, the buyer cannot return or make any exchanges. If you receive an item that was damaged or defective, please contact us within 7 days of delivery. Defective returns will be accepted for exchange or refund with RMA number. Any non-defective return may be subjected to a 20% restocking fee. The buyer must request a RMA (Return Material Authorization) number within 7 days of delivery. Please do not return any items without including an RMA number in the shipment. Any item returned without an RMA number will be rejected and sent back to you. Items must be returned to US Direct Shop within 15 days after receiving an RMA number.
RMA (Return Material Authorization) Number
BEFORE returning any item, the buyer must obtain an RMA (Return Material Authorization) #. RMA numbers are valid for a maximum of 30 days. Please email us to request RMA number.
Email : firstname.lastname@example.org